The Service Manager – F&B (AGSM) is responsible for supporting the leadership and daily operation of the hotel’s food and beverage outlets. Requirements typically include a diploma or degree in hospitality, food and beverage management, or a related field, together with several years of supervisory or management experience in an upscale hotel or restaurant. The successful candidate should understand service standards, guest relations, staff scheduling, training, cost control, hygiene, and restaurant operations. Strong communication, leadership, problem-solving, and organisational skills are expected. The role also requires flexibility to work shifts, weekends, and public holidays, while maintaining Shangri-La’s service standards and creating a consistently positive guest experience.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, Africa, Australia, and North America. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is recognised for warm Asian hospitality, personalised service, and high standards in accommodation, dining, events, and wellness. Shangri-La properties in Malaysia operate in important destinations such as Kuala Lumpur, Penang, and Kota Kinabalu, serving business travellers, leisure guests, and international visitors. Employees generally work in structured hotel environments with opportunities for professional training, internal mobility, and exposure to international hospitality operations. The company values teamwork, guest satisfaction, service excellence, integrity, and cultural awareness.
Malaysia offers hospitality opportunities across Penang Island, Langkawi, Kota Kinabalu, and coastal resort areas, with jobs in hotels, restaurants, events, tourism, and wellness. Penang combines heritage culture, beaches, excellent food, and a relatively affordable urban lifestyle. Langkawi is more resort-focused, relaxed, and surrounded by nature. Malaysian culture is diverse, blending Malay, Chinese, Indian, and indigenous traditions, and English is widely used in hotels. Living costs vary, with Kuala Lumpur and major tourist islands generally more expensive than smaller towns. Foreign employees usually need an employer-sponsored Employment Pass, and the company normally handles the application and immigration process. Candidates should confirm accommodation, transport, medical coverage, taxes, contract terms, and work-permit responsibilities before relocating. A valid passport, relevant qualifications, experience, and a clean employment record are commonly required.
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