Waiter / Waitress - Red Sugar (侍應生)

Job Description

The Waiter/Waitress at Red Sugar is responsible for welcoming guests, taking food and beverage orders, serving accurately and professionally, processing bills, and maintaining high service standards. Candidates should have customer-service experience, preferably in a hotel, restaurant, or bar environment. Good spoken English and Cantonese are highly desirable; Mandarin is an advantage. The role requires a pleasant personality, strong communication skills, attention to detail, and the ability to work efficiently during busy periods. Flexibility for shifts, weekends, and public holidays is expected. Shangri-La will look for candidates who are well-groomed, team-oriented, reliable, and committed to creating a polished guest experience.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and properties across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event experiences. Its Hong Kong properties serve international travelers, business guests, and local customers through restaurants, bars, lounges, and banquet facilities. Shangri-La places strong emphasis on guest satisfaction, professional presentation, teamwork, and employee development. Red Sugar is a stylish bar and restaurant environment associated with Shangri-La’s hotel operations, where colleagues are expected to deliver attentive, efficient, and personalized food and beverage service.

Destination Guide

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality work is concentrated around Hong Kong Island, Kowloon, and major tourism districts, with international hotels often recruiting multilingual staff. The culture blends Cantonese traditions with global influences; people generally value efficiency, punctuality, courtesy, and hard work. Life is energetic and convenient, with excellent public transport, diverse dining, shopping, hiking, beaches, and vibrant nightlife. Housing is expensive, so shared accommodation or employer-provided housing may be worth considering. Foreign nationals normally need an approved employment visa before starting work, usually sponsored by the employer, while eligibility depends on qualifications, experience, salary, and the role. Applicants should confirm visa support, medical requirements, accommodation, insurance, and service-charge arrangements before relocating.