The Senior Captain/Captain supports banquet operations by coordinating service teams, preparing function rooms, briefing colleagues, welcoming guests, and ensuring food and beverage service meets Shangri-La standards. Candidates should have hotel or restaurant banquet experience, good knowledge of service procedures, strong communication skills, and the ability to supervise a team during busy events. Fluency in English is normally required; Cantonese and other languages are advantageous in Hong Kong. The role requires a professional appearance, attention to detail, flexibility for irregular shifts, and the ability to remain calm while managing weddings, conferences, and private functions. Hospitality qualifications and experience with five-star hotels are preferred.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its high-end hotels, resorts, residences, and exceptional guest service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Its Hong Kong hotels serve business travellers, leisure guests, local residents, and major meetings and events, with extensive restaurants, banquet facilities, and wellness services. Shangri-La places strong emphasis on Asian hospitality, personalised service, colleague development, and operational excellence. Employees generally work in multicultural teams and may benefit from structured training, staff dining, hotel discounts, and career opportunities within the wider group. Exact benefits depend on the employing property, employment contract, and the seniority of the position.
Hong Kong offers strong opportunities in hotels, restaurants, events, retail, finance, technology, and international business. Hospitality roles are concentrated in areas such as Hong Kong Island, Kowloon, Tsim Sha Tsui, Admiralty, Central, and major resort districts. The culture blends Cantonese traditions with international influences; politeness, punctuality, efficiency, and respect for hierarchy are valued at work. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and a busy nightlife, although housing can be expensive and living space limited. Foreign employees normally need an employment visa sponsored by the employer, and applicants must show suitable qualifications or experience and a confirmed job offer. Relocating workers should budget for accommodation deposits, healthcare, transport, and daily expenses. Cantonese is useful, while English is widely used in hotels and business.
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