Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, maintaining high standards of cleanliness, presentation, guest comfort, and hygiene. Candidates typically need substantial experience in hotel housekeeping, including supervisory or departmental management experience, preferably within an international luxury property. Strong knowledge of cleaning procedures, room inspections, laundry operations, budgeting, staffing, health and safety, and quality control is expected. The successful candidate should be organised, service-oriented, commercially aware, and confident managing multicultural teams. Excellent communication, leadership, problem-solving, and training skills are important, along with the ability to work flexible hours, weekends, and public holidays. Familiarity with hotel operating systems and local employment requirements would be advantageous.

Company Info

Shangri-La Group is a prominent luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, comfortable accommodation, distinctive dining, and strong emphasis on genuine Asian hospitality. In Malaysia, Shangri-La operates well-established urban and resort properties, serving leisure travellers, corporate guests, families, and major events. The group generally promotes service excellence, professional development, cultural diversity, and consistent operating standards. An Executive Housekeeper joining Shangri-La would typically work within a structured hotel environment, collaborating with rooms division, engineering, front office, food and beverage, and human resources teams. Benefits may include staff meals, uniforms, insurance, accommodation or allowances, training, and discounted stays, depending on the property and employment contract.

Destination Guide

Malaysia offers varied opportunities for hospitality professionals across islands and coastal destinations, including Langkawi, Penang, Redang, Perhentian, Tioman, and parts of Borneo. Jobs are available in luxury resorts, hotels, restaurants, diving operations, wellness facilities, and tourism services. Malaysian culture blends Malay, Chinese, Indian, and Indigenous traditions, with Islamic customs influencing everyday life. The lifestyle is generally warm, sociable, and affordable, although resort islands can be seasonal and more expensive for imported goods. Langkawi and Penang provide stronger amenities, schools, healthcare, and transport, while smaller islands offer a quieter, nature-focused setting. Foreign employees usually require an employer-sponsored Employment Pass, with approval depending on qualifications, salary, role, and immigration rules. Employers commonly assist with permits, relocation, accommodation, and flights, but candidates should confirm these benefits, medical coverage, taxes, and contract terms before accepting an offer.