The Information Technology Manager is expected to lead hotel technology operations, ensuring reliable systems, networks, cybersecurity, telecommunications and user support. Typical requirements include a degree or diploma in information technology, computer science or a related field, several years of IT experience, and previous supervisory experience, preferably in hospitality. The candidate should understand hotel systems such as property-management, point-of-sale and guest internet platforms. Strong troubleshooting, project-management, vendor-management and communication skills are essential. The role requires a service-focused, hands-on manager who can protect data, maintain business continuity, train colleagues, manage technology budgets and deliver improvements aligned with Shangri-La standards. Flexibility, professionalism and the ability to respond to urgent technical issues are also expected.
Shangri-La is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for refined service, comfortable accommodation, extensive food and beverage facilities, wellness offerings and strong attention to guest experience. In the Philippines, Shangri-La operates prominent properties, including hotels and resorts serving business and leisure travelers. Its workplaces typically combine international operating standards with local hospitality traditions. Employees may receive structured training, career development opportunities, staff benefits and exposure to global hotel practices, although exact benefits depend on the property and employment contract. An Information Technology Manager supports the smooth operation of hotel systems and plays an important role in maintaining secure, efficient services for guests and colleagues.
The Philippines offers IT opportunities in hotels, business-process services, technology companies, banks, retail and government, with the strongest concentration in Metro Manila, Cebu and Davao. The culture is welcoming, family-oriented and highly social, with English widely used in professional settings. Lifestyle varies from busy city living and affordable dining to beaches, diving, hiking and relaxed provincial communities across the archipelago. Major cities offer international schools, hospitals, shopping and transport, though traffic and weather disruptions can be challenging. Foreign employees generally need an employer-sponsored work permit and an appropriate visa, commonly arranged with assistance from the hiring company; requirements can change, so confirmation with Philippine immigration authorities is important. Relocating employees should budget for housing, health insurance, transportation and deposits. Local salary taxation, employment terms and allowances should be reviewed carefully before accepting an offer.
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