Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee learning programs at Shangri-La in the Philippines. Requirements typically include a degree in hospitality, human resources, education or a related field, along with hotel or training experience and strong communication skills. The successful candidate is expected to assess training needs, organize orientations and workshops, maintain attendance and development records, assist department trainers, and evaluate learning results. The role calls for a confident, organized and approachable professional who can work with employees at all levels, uphold Shangri-La service standards, and manage several priorities in a fast-paced hotel environment.

Company Info

Shangri-La is a major luxury hospitality group founded in Asia and known for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe and other international destinations, serving business and leisure travelers. Its Philippine portfolio includes well-known city hotels and island resorts, with a strong focus on guest satisfaction, employee development and high operating standards. Shangri-La properties commonly provide training, career progression and exposure to multicultural hotel operations. A Training Supervisor contributes by helping colleagues build the knowledge, confidence and service skills needed to deliver the company’s guest experience. The workplace can be demanding during peak seasons, but it offers valuable experience for professionals developing careers in hospitality, human resources and learning and development.

Destination Guide

The Philippines offers hospitality opportunities across Luzon, Visayas and Mindanao, especially in Manila, Cebu, Boracay, Palawan and Davao. Hotels, resorts, restaurants and tourism businesses regularly hire staff in training, front office, food and beverage, housekeeping and administration. Filipino culture is generally warm, family-oriented and community-minded, while English is widely used in workplaces. Lifestyle varies from busy city living to relaxed coastal communities, with affordable local food, beautiful beaches and strong domestic travel. Living costs are usually lower outside Manila, although resort destinations may have higher rents during peak season. Foreign applicants normally need an employer-sponsored work permit and appropriate visa; they should confirm requirements with the Bureau of Immigration and their employer before traveling. Local hires should prepare government identification, tax and employment documents. Reliable transport, healthcare and internet are easier to find in major cities than on smaller islands.