The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning principles, service standards and staff development. Strong communication, presentation, organisation and coaching skills are essential. The role expects someone who can identify training needs, deliver engaging sessions, maintain accurate records, support onboarding and measure programme effectiveness. Experience with luxury hospitality standards and the ability to work with colleagues from diverse cultural backgrounds would be highly valued.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for its Asian-inspired approach to warm, personalised service and operates properties under the Shangri-La, Kerry, JEN and Traders brands. In Malaysia, Shangri-La has established resorts and city hotels, including properties in Kuala Lumpur, Penang, Sabah and other major destinations. Employees typically work in an international environment focused on guest satisfaction, service excellence and professional development. Depending on the property, benefits may include meals, accommodation or staff rates, training opportunities, medical coverage and access to hotel-group travel benefits. Exact terms vary by location and employment contract.
Malaysia is a multicultural country rather than a single island destination, with attractive island locations such as Langkawi, Penang, Tioman, Redang and parts of Sabah. Hospitality, tourism, food and beverage, wellness and event-management jobs are common, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and resort areas. Malay, Chinese and Indian traditions shape daily life, while English is widely used in hotels and business. Living costs are moderate compared with many international luxury destinations, although Kuala Lumpur and popular islands can be more expensive. Malaysia offers tropical weather, diverse food, strong public transport in major cities and an easygoing lifestyle. Foreign employees generally need an employment pass sponsored by their employer; visitors cannot legally work. Candidates should confirm visa eligibility, accommodation, healthcare, taxes and relocation support before accepting an offer.
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