Front Office Associate

Job Description

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates with other departments, and helps resolve guest concerns. Candidates should have good spoken and written English, a pleasant and professional manner, strong customer-service skills, attention to detail, and confidence using hotel systems. Previous front office or hospitality experience is helpful, although suitable applicants with relevant service experience may be considered. The role requires flexibility for rotating shifts, weekends, and public holidays, as well as the ability to remain calm and helpful in a busy luxury-hotel environment.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Hotel Singapore is a major five-star property set among extensive gardens near Orchard Road, offering guest rooms, suites, restaurants, event facilities, recreational amenities, and wellness services. The company places strong emphasis on gracious hospitality, personalised guest experiences, teamwork, service standards, and employee development. Working there can provide exposure to international travellers and a broad range of hotel operations, with opportunities to build a career in front office, guest relations, rooms division, food and beverage, or other hospitality functions.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hotels, tourism, restaurants, retail, finance, technology, healthcare, and logistics. Its culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is safe, organised, and convenient, with excellent public transport, plentiful food options, modern shopping areas, and a warm, humid climate year-round. Accommodation can be expensive, so newcomers often share apartments or rent rooms outside the central districts. Foreign employees generally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to government eligibility rules and quotas; the employer normally submits the application. Before relocating, confirm the offered salary, accommodation arrangements, medical coverage, working hours, and pass eligibility. Singapore offers an efficient lifestyle but a relatively high cost of living.