The Captain, Shophouse is responsible for supervising daily restaurant operations, coordinating the service team, welcoming guests, taking orders, ensuring accurate and timely food and beverage service, and resolving guest concerns professionally. The role typically requires previous experience in a hotel or upscale restaurant, good knowledge of dining service standards, and strong communication and leadership skills. Candidates should be guest-focused, attentive to detail, well presented, and comfortable working shifts, weekends, and public holidays. Familiarity with food safety, beverage service, point-of-sale systems, and English communication is expected. The successful candidate should support colleagues, maintain Shangri-La service standards, and help create a warm and efficient dining experience.
Shangri-La Group is a leading luxury hospitality company founded in Asia, operating hotels, resorts, and related properties across the world. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands, with a strong reputation for gracious Asian hospitality, high service standards, and memorable guest experiences. In Singapore, Shangri-La operates a prominent luxury hotel known for its landscaped grounds, extensive facilities, restaurants, event spaces, and international clientele. Employees generally work in a structured hotel environment with opportunities for training, career development, and movement across departments or properties. The company places emphasis on guest satisfaction, teamwork, professionalism, cultural awareness, and consistent operational standards. A Captain at Shophouse would contribute directly to the restaurant’s service quality and represent the company through attentive, polished, and welcoming guest interactions.
Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare, and logistics. The culture is multicultural, blending Chinese, Malay, Indian, and international influences, with English widely used at work. Life is safe, efficient, and convenient, supported by excellent public transport, modern healthcare, shopping, and diverse dining. Living costs, especially rent, are relatively high, so accommodation and benefits should be checked carefully with the employer. Foreign employees generally need a valid work pass, such as an Employment Pass, S Pass, or Work Permit, with eligibility depending on salary, qualifications, occupation, and employer sponsorship. Hotels may assist with work-pass applications but do not always provide housing. New arrivals should budget for deposits, transport, insurance, and daily expenses, and confirm the employment contract, working hours, service charge, and leave entitlement before relocating.
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