The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming special requests, and coordinating with the kitchen and service teams to ensure timely delivery. Candidates should have strong communication and listening skills, a courteous telephone manner, good English, and preferably experience in hotel, restaurant, or room service operations. Knowledge of Cantonese or Mandarin is advantageous in Hong Kong. The role requires attention to detail, computer literacy, a professional appearance, and flexibility to work shifts, weekends, and public holidays. Candidates are expected to provide warm, efficient service while meeting Shangri-La’s standards for guest satisfaction and order accuracy.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for refined service, comfortable surroundings, and its strongly guest-focused “Shangri-La hospitality” philosophy. Its Hong Kong properties serve business travellers, families, long-stay guests, and luxury leisure visitors, with extensive dining, wellness, and event facilities. Employees typically work in multicultural teams and receive structured operational training, with opportunities to develop careers across hotels and international locations. Benefits vary by property and position but may include staff dining, medical coverage, service charge participation, discounts, and internal career development. Working for Shangri-La generally requires strong attention to service quality, teamwork, cultural awareness, and the ability to maintain professional standards during busy periods.
Hong Kong is a compact, highly connected city with major hospitality opportunities in hotels, restaurants, tourism, events, retail, finance, and technology. Popular employment areas include Hong Kong Island, Kowloon, and Lantau, where the airport and Disneyland are located. The culture blends Cantonese traditions with international influences; politeness, punctuality, efficiency, and respect for hierarchy are valued at work. Lifestyle options range from vibrant nightlife and world-class dining to hiking, beaches, temples, and outlying islands. Housing is expensive, so many workers share apartments or live in districts with convenient MTR access. International hires normally need an employment visa under the General Employment Policy, sponsored by an employer, with proof of qualifications, a genuine job offer, and appropriate salary. Applicants should confirm visa eligibility, accommodation costs, insurance, and benefits before relocating. English is widely used in hotels, while Cantonese or Mandarin can improve employment prospects.
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