The Assistant Outlet Manager supports the smooth daily operation of a restaurant, bar, or other food and beverage outlet. Requirements typically include experience in hospitality or food and beverage supervision, strong customer-service skills, good English communication, staff leadership ability, and knowledge of service standards, hygiene, cash handling, and stock control. The successful candidate is expected to assist with scheduling, training, guest complaints, sales targets, quality control, and maintaining Shangri-La service standards. Flexibility to work shifts, weekends, and public holidays is essential. A hospitality qualification and experience in an international hotel or resort are advantageous.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized internationally for its hotels, resorts, and exceptional Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other major destinations under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its Malaysian properties serve business and leisure travelers with accommodation, restaurants, meeting facilities, wellness services, and resort experiences. Shangri-La places strong emphasis on warm hospitality, personalized guest service, professional development, teamwork, and operational excellence. Employees commonly work in multicultural environments and are expected to demonstrate courtesy, attention to detail, integrity, and a commitment to delivering memorable guest experiences.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort areas, with demand for restaurant, hotel, tourism, and events professionals. Langkawi is the main island destination, known for beaches, nature, relaxed living, and resort employment, while Penang combines heritage, food culture, and urban convenience. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in tourism. Living costs vary, with resort islands sometimes having fewer housing options and higher prices. Foreign employees generally need an employer-sponsored Employment Pass, and must obtain approval before starting work. Candidates should confirm accommodation, transport, medical coverage, taxes, contract terms, and work-permit sponsorship with the employer. Malaysia has a warm tropical climate, so light clothing and adaptability to seasonal rain are important.
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