The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries while helping maximise occupancy and revenue. Candidates are generally expected to have hospitality, reservations or front-office experience, strong English communication skills and confidence using hotel reservation systems such as Opera or similar platforms. A diploma or certificate in hospitality is advantageous. The role requires accuracy, prompt follow-up, professional telephone and email etiquette, and the ability to explain room types, rates, packages and policies clearly. The successful candidate should be guest-focused, commercially aware, organised and comfortable working shifts, weekends and public holidays. Experience with Shangri-La systems or an international hotel brand would be beneficial.
Shangri-La is a luxury hospitality group founded in Singapore and recognised internationally for its Asian-inspired approach to service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other major destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its properties provide accommodation, dining, meetings, leisure and wellness services for business and holiday travellers. Shangri-La places strong emphasis on genuine hospitality, attention to detail, employee development and creating memorable guest experiences. In Singapore, the group is associated particularly with Shangri-La Singapore, a large luxury hotel offering rooms, suites, restaurants, event facilities, gardens, recreation and spa services. Working for the company can provide exposure to international hotel standards, multicultural teams and structured career opportunities in reservations, front office and wider hotel operations.
Singapore is a compact island city-state with opportunities across hospitality, tourism, aviation, retail, finance, technology and healthcare. Hotel employees work in a multicultural environment where punctuality, polished presentation, efficiency and respectful communication are highly valued. The lifestyle is safe, convenient and urban, with excellent public transport, diverse food, shopping, parks and easy access to nearby Asian destinations. Living costs, especially rent, are relatively high, so employees should budget carefully or consider shared accommodation and housing near MRT stations. Foreign nationals generally need an employer-sponsored work pass; eligibility depends on the role, salary, qualifications and current Ministry of Manpower criteria. Employers normally submit the application, while the candidate provides supporting documents and completes required formalities. Before relocating, confirm the employment contract, pass approval, accommodation, healthcare coverage and tax obligations. Singapore has a tropical climate, with heat, humidity and frequent rain throughout the year.
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