The Guest Relations Officer welcomes guests, manages enquiries, handles feedback and service recovery, and coordinates with hotel departments to ensure a smooth and personalised stay. Candidates typically need previous experience in guest relations, front office, or luxury hospitality, strong spoken and written English, and excellent communication and interpersonal skills. Knowledge of additional languages is advantageous. The role requires a polished appearance, professional manner, attention to detail, problem-solving ability, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to represent Shangri-La warmly, anticipate guest needs, protect guest privacy, and consistently deliver high service standards.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its Asian-inspired approach to gracious service, comfortable accommodation, dining, wellness, and personalised guest experiences. Shangri-La hotels typically serve leisure travellers, business guests, families, and luxury clientele. In Singapore, the group operates Shangri-La Singapore, a prominent luxury hotel set in extensive gardens near Orchard Road. Employees work in a multicultural environment with opportunities across guest services, food and beverage, housekeeping, events, sales, engineering, and corporate functions. Service quality, cultural awareness, teamwork, integrity, and attention to detail are central to the company’s workplace expectations.
Singapore is a compact, highly connected island city with strong opportunities in hotels, tourism, food and beverage, events, retail, finance, technology, healthcare, and logistics. Its multicultural society blends Chinese, Malay, Indian, and international influences, with English widely used in business and daily life. The lifestyle is safe, efficient, and convenient, with excellent public transport, diverse food, modern shopping areas, parks, and a lively cultural scene. Housing can be expensive, particularly near central districts, so many newcomers consider shared accommodation or locations near MRT lines. Foreign employees generally require a work pass, such as an Employment Pass, S Pass, or Work Permit, sponsored or supported by an employer; eligibility depends on salary, qualifications, and current government rules. New arrivals should arrange accommodation, healthcare coverage, banking, and tax registration, and confirm relocation assistance directly with Shangri-La.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...