The Assistant Director of Sales, RSR & GSH supports commercial performance for Shangri-La Rasa Sayang Resort and Golden Sands Resort, likely overseeing leisure, corporate, wholesale and group business. Requirements generally include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of Malaysian and international markets, and proven ability to meet revenue targets. The candidate is expected to develop accounts, manage key clients, coordinate sales activities, prepare forecasts and reports, and work closely with revenue, reservations, marketing and operations teams. Excellent communication, negotiation, presentation and leadership skills are essential, together with flexibility for travel, networking events, weekends and demanding resort operating schedules.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for refined service, strong guest relationships and distinctive properties in both urban and resort destinations. In Malaysia, Shangri-La operates prominent hotels and resorts, including the Rasa Sayang Resort and Golden Sands Resort in Penang. Its working environment typically emphasizes professional service, teamwork, cultural awareness and continuous development. Sales leaders are expected to protect the brand’s luxury positioning while building profitable relationships with travel partners, corporate clients, event organizers and leisure customers. Employees may receive benefits such as service charge, meals, medical coverage, staff rates, training and career opportunities, although the exact package depends on the property and employment contract.
Penang is Malaysia’s best-known island destination and combines beaches, heritage and a lively food culture. Job opportunities are concentrated in hotels, resorts, restaurants, tourism, events, education, healthcare, technology and shared services. George Town offers cafés, galleries, colonial architecture and excellent street food, while Batu Ferringhi provides a relaxed resort lifestyle with beaches, water activities and a large expatriate community. Malaysian and English are widely used, and the island is culturally diverse, with Malay, Chinese, Indian and international influences. Living costs are moderate compared with Kuala Lumpur, although accommodation near the beach or George Town is more expensive. Foreign professionals normally need an employer-sponsored Employment Pass; the company must obtain approval before employment begins. Applicants should confirm visa eligibility, salary, housing, insurance and relocation assistance in writing. Malaysia is warm year-round, with heavier rain during monsoon periods, and reliable transport links connect Penang with the mainland and Kuala Lumpur.
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