The Service Manager Engineering is responsible for supervising hotel engineering and maintenance operations, ensuring that guest rooms, public areas, equipment, utilities, and building systems remain safe, reliable, and well maintained. Candidates generally need a diploma or degree in engineering, facilities management, or a related technical field, together with several years of hotel or property-maintenance experience. Strong knowledge of electrical, mechanical, plumbing, HVAC, and preventative-maintenance systems is expected. The role also requires leadership, budgeting, contractor supervision, problem-solving, and familiarity with health, safety, and environmental standards. Shangri-La would typically expect a service-focused manager who can respond quickly to operational issues, coordinate with other departments, manage a technical team, and maintain high luxury-hospitality standards.
Shangri-La is a luxury hospitality group founded in Asia and recognized for its hotels, resorts, and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry, JEN, and Traders. Its hotels typically combine upscale accommodation with restaurants, meeting facilities, leisure amenities, and extensive engineering and facilities operations. Shangri-La places strong emphasis on warm Asian hospitality, guest satisfaction, operational quality, employee development, and responsible business practices. In Indonesia, hospitality roles may involve working in a major urban hotel or a resort environment, with close cooperation between engineering, rooms, food and beverage, security, and management teams. Benefits can vary by property but may include meals, uniforms, medical coverage, service charge, training, and accommodation or transport support for eligible employees.
Indonesia offers opportunities in hotels, resorts, restaurants, facilities management, tourism, and construction, especially in Bali, Java, Lombok, Batam, and other developing destinations. Bali is internationally oriented and lifestyle-focused, while Java provides larger cities, broader transport links, and more corporate opportunities. Indonesian culture values politeness, family, community, and respect for local customs; religious practices and dress expectations vary by region. Living costs range from moderate to high in tourist areas, with traffic and seasonal demand affecting daily life. Foreign nationals normally need an employer-sponsored work authorization and an appropriate limited-stay work visa or KITAS; working on a tourist visa is not permitted. Employers commonly assist with sponsorship, documentation, and sometimes accommodation or relocation. Candidates should confirm salary, service charge, housing, medical cover, taxes, contract terms, and visa responsibilities before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...