The Business Development Manager - MICE is expected to generate and grow meetings, incentives, conferences and exhibitions business for Shangri-La in the UAE. Requirements typically include a bachelor's degree or equivalent hospitality or business qualification, several years of hotel sales experience, and a strong network among corporate, agency and event clients. The candidate should understand the UAE MICE market, be confident in negotiating contracts, preparing proposals and conducting presentations, and consistently achieve revenue targets. Strong communication, relationship-building, organizational and analytical skills are essential. The role also requires close cooperation with events, revenue, reservations and operations teams, regular client visits, market research, accurate reporting and a professional approach that reflects Shangri-La's service standards.
Shangri-La is a luxury hospitality group founded in 1971 and headquartered in Hong Kong. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under the Shangri-La, Traders and related brands. Its properties are known for personalized service, comfortable accommodation, premium dining, wellness facilities and strong meeting and events capabilities. Shangri-La places considerable emphasis on genuine hospitality, cultural understanding, employee development and long-term relationships with guests and business partners. In the United Arab Emirates, the group serves leisure travelers, corporate accounts, wedding clients and the growing meetings, incentives, conferences and exhibitions sector. Employees are generally expected to demonstrate professionalism, teamwork, commercial awareness and a consistently high standard of guest service.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the broadest hospitality and MICE opportunities. Jobs are available in hotels, resorts, restaurants, tourism, aviation, events and luxury retail. The culture is cosmopolitan but shaped by Islamic traditions; modest dress, courtesy and respect for local customs are important. Lifestyle options include beaches, desert trips, shopping, international dining and major sporting and cultural events. Summers are extremely hot, while winter is pleasant and popular for outdoor activities. Most expatriates require employer-sponsored residence and work visas; employers commonly arrange medical checks, Emirates ID processing and work authorization. Candidates should confirm accommodation, transport, insurance, flights, gratuity and service-charge terms before relocating. Costs vary significantly, with Dubai and Abu Dhabi generally more expensive than the northern emirates.
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