The Sales Manager is expected to drive room, meeting, event and other hotel revenue by developing corporate, leisure and group accounts. Responsibilities typically include building client relationships, preparing sales plans, conducting site inspections, negotiating contracts, managing key accounts, attending industry events and achieving monthly targets. Candidates should have a diploma or degree in hospitality, business or a related field, together with several years of hotel or tourism sales experience. Strong communication, negotiation and presentation skills are essential, as well as knowledge of the Malaysian market, customer relationship management systems and revenue-focused sales practices. The role requires a proactive, target-oriented professional who can work independently and coordinate effectively with reservations, events, food and beverage and operations teams.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, attentive service and premium accommodation. Shangri-La properties commonly include restaurants, spas, meeting facilities and leisure amenities, serving business travellers, families, groups and luxury holidaymakers. In Malaysia, the group has established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in a multicultural environment with structured hotel operations, service standards and opportunities to develop within an international hospitality network. Benefits and salary depend on the specific property, experience, seniority and local employment terms.
Malaysia offers hospitality, tourism, sales and event opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. The culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with English widely used in hotels and business. Lifestyle costs are moderate, although central Kuala Lumpur and popular islands can be more expensive. Employees enjoy diverse food, tropical beaches, rainforests and generally warm weather, but should expect heavy rain and humidity. Foreign nationals normally need an Employment Pass sponsored and arranged by the hiring company before starting work; requirements depend on nationality, salary and role. Relocation is easier when the employer provides accommodation, transport, insurance or flight support. Applicants should confirm the exact property, contract, working hours, benefits and visa arrangements before accepting an offer.
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