The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest service, VIP relations, team scheduling, service quality, amenities, and coordination with Front Office, Food and Beverage, Housekeeping, and other departments. Candidates should have several years of experience in hotel front office, executive lounge, guest relations, or luxury hospitality, preferably in an international five-star property. Strong English communication, leadership, problem-solving, grooming, and commercial awareness are expected. The successful candidate should be comfortable working shifts, weekends, and public holidays, while consistently delivering discreet, personalized service and maintaining Shangri-La standards.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts, and serviced residences across major cities and leisure destinations worldwide. The group operates under a service philosophy centered on genuine care, warm hospitality, and memorable guest experiences. Its properties typically offer accommodation, restaurants, meeting facilities, wellness services, and premium club or lounge experiences. Shangri-La places strong emphasis on colleague development, cultural awareness, service excellence, and responsible business practices. In Indonesia, the company has represented the luxury hotel sector through properties serving business travelers, leisure guests, families, and international events. Working for Shangri-La generally involves high service standards, multicultural teamwork, professional presentation, and close attention to guest preferences.
Indonesia offers opportunities in luxury hotels, resorts, restaurants, travel, aviation, wellness, and events, especially in Bali, Java, Lombok, and major tourism centers. Bali is popular with expatriates for its international community, beaches, and active lifestyle, while Jakarta provides stronger corporate and hospitality career opportunities. Indonesian culture values respect, hospitality, community, and hierarchical workplace relationships; learning basic Bahasa Indonesia is highly useful. Living costs vary considerably, with Bali and central Jakarta generally more expensive than regional areas. Foreign employees normally require employer sponsorship and an appropriate work authorization and stay permit before starting employment. Employers commonly assist with immigration, although candidates should confirm benefits, accommodation, tax, flights, and relocation support in writing. Climate is tropical, with wet and dry seasons, and local customs should be respected.
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