The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, provides local information, and coordinates with housekeeping and other departments. Candidates should have customer-service experience, good communication skills, basic computer knowledge, and a professional, well-groomed appearance. Hotel or resort experience is advantageous, while fluency in English and Filipino is expected. The successful candidate should be courteous, dependable, detail-oriented, comfortable working shifts, and able to remain calm while resolving guest concerns. Flexibility to work weekends, holidays, and busy periods is essential.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event facilities. In the Philippines, Shangri-La operates well-known properties including Shangri-La Mactan, Cebu, and Shangri-La Boracay. Employees typically work in a multicultural environment where guest care, teamwork, presentation, and attention to detail are highly valued. The group offers opportunities in front office operations, food and beverage, housekeeping, culinary services, engineering, sales, and corporate support. Benefits and service-charge arrangements vary by property and employment contract.
The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, Boracay, Palawan, and other resort destinations. Hospitality workers can find opportunities in luxury hotels, beach resorts, restaurants, tour companies, and wellness businesses, particularly during peak travel seasons. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces. Island life can offer beautiful beaches, outdoor activities, warm weather, and a relaxed social atmosphere, although transport, healthcare access, and living costs vary considerably by location. Foreign nationals generally need an employer-sponsored work permit and an appropriate visa, while Filipino citizens can relocate domestically without immigration requirements. Candidates should confirm accommodation, meals, service charges, transportation, contract terms, and medical benefits before accepting a resort position. Weather, typhoons, and seasonal tourism may affect travel and work routines.
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