Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning and delivering training programmes that support Shangri-La’s service standards, employee development and business goals. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning principles, talent development and performance management, and be confident presenting to colleagues at all levels. Strong communication, organisation and facilitation skills are essential. The role expects a proactive, approachable professional who can assess training needs, measure learning outcomes, coordinate leadership development and promote a positive learning culture across the property.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, warm guest care and high-quality properties. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La places strong emphasis on genuine hospitality, colleague development, cultural awareness and personalised guest experiences. Its Malaysian properties serve leisure and business travellers and typically offer accommodation, dining, wellness, meetings and events facilities. Employees can expect a structured hotel environment, international service standards and opportunities to work with multicultural teams. The company commonly supports internal training, career progression and professional development, making Learning & Development a central function within its people and service strategy.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, retail, technology and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Its culture blends Malay, Chinese, Indian and Indigenous traditions, with Islam as the official religion and considerable regional diversity. Lifestyle costs are moderate by international standards, although Kuala Lumpur and popular resort islands can be more expensive. Malaysia has tropical weather, excellent food, modern shopping and good transport links, while island locations provide beaches and a slower pace of life. Foreign employees usually need an employment pass sponsored by their employer; the company normally handles the application and immigration process. Candidates should confirm passport validity, medical requirements, taxation, accommodation and dependent arrangements before relocating. Learning some Malay and respecting local customs, dress expectations and religious practices will help newcomers settle comfortably.