The Family Experience Host creates engaging, safe and memorable activities for children and families at Shangri-La. Responsibilities may include welcoming families, organising games and educational activities, supervising children, supporting family events, explaining hotel facilities and maintaining a warm, personalised service. Candidates should have experience in childcare, hospitality, recreation, education or guest services, along with strong communication skills and a friendly, energetic personality. A genuine interest in working with children, patience, creativity, teamwork and good safety awareness are essential. English is normally required; Cantonese, Mandarin or other languages may be advantageous. The successful candidate is expected to represent Shangri-La’s service standards, remain attentive to family needs and work flexible shifts, including weekends and public holidays.
Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for personalised Asian hospitality, high service standards and well-developed guest experiences, including dining, wellness, meetings and family programmes. Shangri-La properties typically offer structured training, multicultural workplaces and opportunities for career progression in hotel operations. In Hong Kong, the group operates prominent luxury hotels serving business travellers, leisure guests, families and events. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness and a strong commitment to guest satisfaction.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology and events, with particular demand for hospitality professionals who speak English, Cantonese or Mandarin. Life is fast-paced and highly connected, combining dense urban neighbourhoods, excellent public transport, international dining and shopping with beaches, hiking trails and outlying islands. The culture blends Chinese traditions with international influences; politeness, efficiency and respect for hierarchy are valued at work. Accommodation can be expensive, especially near major hotel districts, so many employees share flats or live farther from central areas. Overseas applicants normally need an employer-sponsored employment visa and must meet immigration and qualification requirements before starting work. Employers may assist with documentation, but candidates should confirm visa sponsorship, housing, benefits and working hours. Hong Kong uses the Hong Kong dollar and has a subtropical climate with hot, humid summers and cooler winters.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...