The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or dining outlet, ensuring excellent guest service, smooth floor management, and achievement of sales targets. Requirements typically include a diploma or degree in hospitality, food and beverage experience, strong communication skills, and knowledge of restaurant procedures. Supervisory experience in an upscale hotel or resort is advantageous. The successful candidate is expected to coach employees, manage schedules, monitor service and hygiene standards, handle guest feedback professionally, control costs, and coordinate effectively with the kitchen and other hotel departments. Flexibility to work shifts, weekends, and public holidays is essential, along with a hands-on, guest-focused attitude.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive food and beverage facilities. Its Malaysian properties include luxury resorts and city hotels in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Shangri-La offers careers across hotel operations, culinary services, guest relations, wellness, sales, finance, and engineering. Employees generally work in multicultural environments where attention to detail, teamwork, professional presentation, and genuine care for guests are highly valued. The group also provides training and development opportunities for hospitality professionals seeking long-term international careers.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang Island, Langkawi, Kota Kinabalu, and other resort destinations. Roles are available in hotels, restaurants, tourism, events, wellness, and guest services, with stronger seasonal demand in island resorts. Malaysian culture combines Malay, Chinese, Indian, and indigenous influences, reflected in its food, festivals, languages, and welcoming communities. Lifestyle costs are moderate, although central Kuala Lumpur and popular resort islands can be more expensive. Penang provides urban convenience and heritage attractions, while Langkawi offers a quieter beach lifestyle. Foreign employees normally need an employment pass sponsored by the employer; qualifications, salary approval, and medical or immigration documentation may be required. Candidates should confirm visa arrangements, accommodation, transport, healthcare, taxation, and contract conditions before relocating. English is widely used in hotels, while Malay is the national language.
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