The Coffee Host welcomes guests, prepares and serves coffee and other beverages, maintains an attractive service area, and provides warm, attentive hospitality in line with Shangri-La standards. Candidates are generally expected to have hospitality or food-and-beverage experience, good knowledge of coffee service, a professional appearance, and strong spoken English. Arabic or additional languages are advantageous. The role requires excellent customer service, communication, teamwork, attention to detail, and the ability to work flexible shifts, weekends, and public holidays. The successful candidate should remain calm during busy periods, follow hygiene and safety procedures, and create a personalized and memorable guest experience.
Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for warm, personalized service and distinctive hotels, resorts, and residences. The group operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La hotels typically combine refined accommodation with restaurants, cafés, recreation facilities, wellness services, and event spaces. In the United Arab Emirates, the company has established luxury properties serving business travelers, leisure guests, families, and high-profile events. Employees are expected to demonstrate genuine care, professionalism, cultural awareness, and attention to detail. Shangri-La also offers structured hospitality careers across food and beverage, rooms, culinary operations, guest services, and corporate functions. Benefits for eligible overseas employees may include accommodation, meals, transportation, medical coverage, and travel assistance, depending on the property and employment contract.
The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah, with coastal resorts and several offshore islands. Hospitality, tourism, aviation, retail, events, restaurants, and luxury services provide many employment opportunities. The culture blends Emirati traditions with a large international community; modest dress, respectful behavior, and awareness of Islamic customs are important. Lifestyle can be modern and energetic, with excellent dining, shopping, beaches, desert activities, and public transport in major cities. Summers are extremely hot, while winters are comfortable. Employers normally arrange a work permit and residence visa after hiring, and employees must not work on a tourist visa. Confirm accommodation, transport, insurance, gratuity, leave, and probation terms before relocating. Living costs vary considerably, especially in Dubai and Abu Dhabi.
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