The Head of Digital Channel, Mobile leads ANZ’s mobile banking channel strategy, product direction, customer experience and ongoing digital improvement. The role requires strong experience in digital banking, mobile product management, channel optimisation, customer journeys, technology delivery and commercial performance. Candidates should be capable of setting a clear vision, managing senior stakeholders, using customer and data insights, and leading multidisciplinary teams across product, technology, design, risk and operations. Experience delivering secure, compliant and scalable mobile products in a large financial institution is highly desirable. ANZ will expect strategic thinking, strong people leadership, effective communication, sound judgement and the ability to turn customer needs into measurable business outcomes.
ANZ Bank is one of Australia and New Zealand’s major banking groups, providing retail, commercial and institutional banking services to millions of customers. Headquartered in Melbourne, ANZ offers products including transaction accounts, home loans, business finance, cards, payments, investments and international banking services. The bank is investing heavily in digital transformation, mobile banking, cloud technology, data and simpler customer experiences. Its workforce includes specialists in technology, product management, operations, risk, finance, customer service and banking. ANZ operates in a highly regulated environment, so security, privacy, responsible lending and risk management are central to its business. The organisation generally promotes collaboration, inclusion, flexible working and professional development. A senior digital-channel leader would work across business and technology teams to improve how customers interact with ANZ through mobile and other digital platforms.
Australia is a large island country with strong employment opportunities in banking, technology, healthcare, engineering, education, construction and professional services. Melbourne is a major financial and technology centre with a diverse population, excellent public transport, cultural events, restaurants and access to beaches and regional travel. The lifestyle is generally relaxed, outdoors-oriented and multicultural, although housing and everyday expenses can be high. Workplace culture usually values direct communication, teamwork, inclusion, accountability and work-life balance. Skilled professionals may qualify for employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or other temporary and permanent migration options. Requirements vary by occupation, age, qualifications, English ability and experience, and visa rules can change. Candidates should check the Australian Department of Home Affairs and relevant state government websites before relocating. Melbourne’s climate is changeable, so newcomers should prepare for cool winters, warm summers and varied weather.
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