The Senior Banking Consultant supports customers with everyday banking, lending, deposits, digital services and other financial needs in an ANZ branch. The role typically requires proven retail banking or customer service experience, strong communication and relationship-building skills, sound financial awareness, and the ability to identify suitable products while meeting regulatory and compliance obligations. Candidates are expected to deliver helpful, personalised service, handle customer enquiries professionally, contribute to branch sales and service targets, use digital banking tools confidently, and collaborate effectively with colleagues. A customer-first attitude, attention to detail, resilience and flexibility are important. Relevant banking experience and an understanding of responsible lending and risk controls are advantageous.
ANZ Bank is one of Australia and New Zealand’s major financial institutions, providing banking and wealth services to retail customers, businesses, institutions and government organisations. Established in Australia, ANZ has a large branch and digital network and offers transaction accounts, home and personal lending, credit cards, deposits, payments, business banking and financial advice. The bank employs thousands of people across Australia, New Zealand and selected international markets. ANZ focuses on helping customers improve their financial wellbeing while managing risks associated with lending, technology, privacy and financial crime. Its work environment combines traditional branch banking with increasingly digital customer experiences. Employees generally work within structured service, sales, compliance and responsible-banking frameworks, with opportunities to develop careers in customer service, lending, operations, risk, technology and relationship management.
Australia offers employment opportunities in banking, finance, healthcare, technology, construction, education, tourism, logistics and professional services. Major centres such as Melbourne, Sydney, Brisbane, Perth and Adelaide provide the broadest job markets, while regional areas may offer lower living costs and strong demand in selected industries. Australian culture is generally informal, multicultural and direct, with emphasis on punctuality, workplace safety and work-life balance. Lifestyle options range from beaches and outdoor activities to arts, dining and sporting events, although housing and transport can be expensive in major cities. People moving for work must check the appropriate visa, such as an employer-sponsored, skilled, graduate or working-holiday visa; requirements vary by occupation and nationality. Relocating usually involves arranging accommodation, tax and banking registration, health insurance where required, and recognition of qualifications. English proficiency and valid work rights are essential.
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