As a Banking Consultant, you will support customers with everyday banking needs, including account services, transactions, digital banking assistance, lending enquiries and product guidance. The role requires strong customer-service and communication skills, attention to detail, confidence using technology, and the ability to follow banking, privacy and compliance procedures. Previous retail, hospitality, financial-services or customer-facing experience is useful, although ANZ may provide training. Candidates are expected to build trusted relationships, identify customer needs, contribute to branch and team targets, handle sensitive information responsibly, and deliver a positive experience across in-person and digital channels. Flexibility to work within branch operating hours and across the Sutherland, Illawarra or Highlands areas may be required.
ANZ Group Holdings Limited, commonly known as ANZ, is one of Australia and New Zealand’s major banking groups. Headquartered in Melbourne, it provides personal and business banking, home lending, institutional banking, wealth and financial markets services. ANZ serves millions of customers through branches, digital platforms, contact centres and specialist teams across Australia, New Zealand and selected international markets. The bank focuses on helping customers manage money, buy homes, grow businesses and participate in the economy, while investing in digital banking and responsible lending. Its workforce includes customer-service, technology, risk, operations and financial-services professionals. As a large regulated bank, ANZ places strong emphasis on customer outcomes, security, compliance, inclusion and professional development.
Australia offers opportunities in banking, healthcare, construction, education, technology, hospitality, logistics and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth and Adelaide; regional areas such as the Illawarra, Sutherland Shire and Southern Highlands also offer customer-service and community-based roles. Australian culture is generally informal, diverse and multicultural, with emphasis on work-life balance, punctuality, fairness and clear communication. Lifestyle ranges from city living to beaches, national parks and regional communities, though housing and transport costs vary considerably. Skilled migrants may explore employer-sponsored visas, the Skilled Independent or State/Territory Nominated pathways, and temporary graduate options. Working Holiday visas suit eligible young travellers. Before relocating, check current requirements with the Department of Home Affairs, confirm occupation eligibility, budget for rent and healthcare, and understand tax, superannuation and employment rights.
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