Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent manages room reservations by phone, email, and online channels, accurately records guest details, explains rates and packages, and supports cancellations, amendments, and special requests. Candidates are expected to have hospitality or reservations experience, strong English communication skills, good computer and booking-system knowledge, and excellent attention to detail. Knowledge of additional languages and experience with luxury hotels are advantageous. The role requires a professional telephone manner, confident sales and upselling skills, reliable follow-through, and a guest-focused attitude. Flexibility to work shifts, weekends, and public holidays is normally required.

About the employer

Four Seasons Hotels and Resorts is a globally recognised luxury hospitality company operating hotels, resorts, and private residences in destinations worldwide. The brand is known for personalised service, high accommodation standards, thoughtful guest experiences, and strong attention to local character. Four Seasons Langkawi is located on Malaysia’s northwest coast, within a tropical setting of rainforest, beaches, and mangroves. The resort serves international leisure travellers, families, honeymooners, and high-end groups. Employees typically work in a polished, multicultural environment with structured training, service standards, and opportunities to build an international hospitality career. Benefits may include staff meals, uniforms, accommodation or transport support, medical coverage, discounts, and career development, depending on the employment package and local policy.