AVP, Service Relationship Manager, Emerging Enterprise

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Relationship Manager supports UOB’s emerging-enterprise clients by managing day-to-day banking relationships, understanding business needs, coordinating account and service requests, and delivering responsive solutions across products. Candidates typically need a degree in banking, finance, business, or a related discipline, together with several years of commercial banking, relationship management, client servicing, or operations experience. Strong knowledge of banking products, customer due diligence, documentation, credit processes, and regulatory requirements is valuable. The role expects excellent communication, problem-solving, stakeholder-management, and prioritisation skills, with a strong focus on service quality, risk awareness, client retention, and meeting business targets.

About the employer

United Overseas Bank Limited (UOB) is a major Singapore-headquartered bank with operations across Southeast Asia and key global financial centres. Established in 1935, it provides personal and business banking, commercial and corporate banking, wealth management, investment banking, and transaction-banking services. UOB has a substantial presence in Malaysia, serving individuals, small and medium-sized enterprises, emerging businesses, and large corporations through branches and digital channels. The bank is known for its regional network, customer-focused relationship model, and emphasis on responsible growth, risk management, and financial innovation. Employees generally work in a structured, regulated environment with opportunities to collaborate across products and markets. Benefits and career progression vary by position, location, performance, and employment terms.