Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent manages guest reservations, amendments, cancellations and enquiries across telephone, email and online channels. Requirements typically include previous hotel reservations, front office or customer-service experience, strong communication skills, attention to detail and confidence using reservation or property-management systems. Fluency in English and the ability to handle payment and booking information accurately are essential. The successful candidate is expected to provide warm, efficient service, understand room types and hotel facilities, meet sales and accuracy targets, protect guest confidentiality and coordinate closely with Front Office, Sales and Revenue teams. Flexibility to work shifts, weekends and public holidays is generally required, together with a polished appearance and a genuine interest in luxury hospitality.

About the employer

Four Seasons Hotels and Resorts is a global luxury hospitality company known for highly personalised service, elegant properties and strong attention to guest experience. Founded in 1961, the company operates hotels, resorts and private residences in major cities and leisure destinations worldwide. Four Seasons places considerable emphasis on employee development, teamwork and creating thoughtful, memorable experiences for guests. Staff are expected to demonstrate professionalism, discretion, cultural awareness and genuine care in every interaction. Four Seasons Sydney is associated with the brand’s luxury presence in Australia, serving leisure and business travellers in one of the country’s most visited cities. Depending on the position and property, employees may receive training, staff dining, travel-related benefits and opportunities to build an international hospitality career.