The Restaurant Guest Relations Officer at Sézanne welcomes guests, manages reservations and seating, explains restaurant offerings, coordinates with service teams, and ensures a polished dining experience. Candidates should have experience in luxury hospitality, restaurants, guest relations, or front office operations. Strong English communication is expected; Japanese language ability is highly advantageous for serving local guests. The role requires excellent manners, confidence, attention to detail, cultural awareness, and the ability to remain calm during busy services. Familiarity with reservation systems, fine dining standards, and international guest expectations is beneficial. Flexibility to work evenings, weekends, and holidays is essential.
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company operating hotels, resorts, and private residences in destinations around the world. The company is known for highly personalized service, refined guest experiences, and strong investment in employee development. Four Seasons Hotel Tokyo at Marunouchi is an intimate luxury property located near Tokyo Station, offering accommodation, dining, wellness, and event services to international and domestic guests. Sézanne is the hotel’s acclaimed French restaurant, recognized for sophisticated cuisine and an elegant dining environment. Employees are generally expected to demonstrate warmth, professionalism, discretion, teamwork, and a commitment to exceeding guest expectations. The company also promotes an inclusive workplace and international career opportunities across its global portfolio.
Japan offers hospitality opportunities in hotels, restaurants, resorts, tourism, retail, and wellness, particularly in Tokyo, Osaka, Kyoto, Okinawa, and Hokkaido. Its culture values punctuality, respect, cleanliness, teamwork, and attentive service. Tokyo provides excellent public transport, international communities, abundant dining and entertainment, but living costs can be high. Employees should expect long commutes, seasonal weather, and structured workplace etiquette. Foreign workers typically need an employer-sponsored work visa, with the appropriate status depending on the role and qualifications. Employers may assist with visa paperwork, but candidates should confirm sponsorship, accommodation, taxes, insurance, and relocation support before accepting an offer. Learning basic Japanese is highly recommended for daily life and career development. Japan’s healthcare, transport, and public services are reliable, although registration and administrative procedures can require patience.
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