The F&B Guest Relations Officer welcomes guests, manages restaurant reservations and seating, explains menus and hotel dining options, coordinates with service teams, and helps resolve guest requests professionally. Candidates should have hospitality or restaurant experience, excellent communication and customer-service skills, a polished appearance, and strong attention to detail. Fluency in Japanese and conversational or business-level English is highly valuable for serving local and international guests. The role requires flexibility to work shifts, weekends, and holidays, along with the ability to remain calm in a luxury environment. Four Seasons expects genuine warmth, cultural awareness, teamwork, discretion, and a commitment to creating memorable dining experiences.
Four Seasons Hotel Kyoto is a luxury five-star property located in the Higashiyama district, close to historic temples, gardens, and cultural landmarks. It is part of Four Seasons Hotels and Resorts, an international hospitality company known for personalized service, high operating standards, and strong employee development. The Kyoto hotel offers guest rooms, suites, restaurants, bars, a spa, event facilities, and traditional Japanese-inspired experiences. Its dining operations serve both international travelers and local guests, with an emphasis on quality, refinement, and attentive hospitality. Employees are expected to demonstrate the company’s service values through professionalism, respect, teamwork, and anticipation of guest needs. Working at Four Seasons Kyoto can provide experience in luxury hospitality, multicultural guest relations, and one of Japan’s most distinctive tourism destinations.
Japan offers hospitality opportunities in hotels, restaurants, resorts, tourism, and travel services, especially in Kyoto, Tokyo, Osaka, Okinawa, and Hokkaido. Kyoto is known for temples, gardens, traditional architecture, seasonal festivals, and a calm but busy tourism economy. Daily life is safe, organized, and convenient, with excellent public transport, though housing and living costs vary by area. Respect for punctuality, politeness, cleanliness, and workplace hierarchy is important. Japanese ability improves both employment prospects and everyday integration, while English is useful in international hotels. Foreign workers generally need an employer-sponsored work visa, commonly under the Engineer/Specialist in Humanities/International Services category for hospitality roles; requirements depend on duties and qualifications. Applicants should confirm sponsorship, salary, accommodation, taxes, insurance, and relocation support before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...