Reservations Officer (Bangkok Based)

Job Description

The Reservations Officer manages room reservations, guest enquiries, amendments, cancellations and special requests through telephone, email and booking systems. The role requires strong English communication skills, professional telephone etiquette, accurate data entry and confidence using hotel reservation or property-management systems. Previous reservations, front-office or luxury-hospitality experience is preferred. The successful candidate is expected to provide warm, efficient service, convert enquiries into bookings, maintain accurate records, follow Four Seasons standards and coordinate closely with Front Office, Sales and Rooms departments. As this is a Bangkok-based position, candidates should be legally eligible to work in Thailand and demonstrate attention to detail, flexibility and a genuine commitment to personalised guest service.

Company Info

Four Seasons Hotels and Resorts is a globally recognised luxury hospitality company operating hotels, resorts and private residences in destinations across the world. Founded in 1961, the company is known for personalised service, high operating standards and a strong focus on employee development. Four Seasons properties in Thailand include resorts and hotels in locations such as Bangkok, Chiang Mai, Koh Samui and Phuket. The brand typically serves affluent leisure and business travellers, offering refined accommodation, dining, wellness and event services. Employees are expected to deliver thoughtful, consistent service while working collaboratively across departments. Benefits and working conditions vary by property and position, but may include meals, uniforms, service charge, training and staff accommodation or assistance. This reservations role supports the guest journey before arrival and requires strong coordination with the wider hotel team.

Destination Guide

Thailand offers hospitality opportunities in Bangkok, Chiang Mai and island destinations such as Phuket, Koh Samui, Koh Phangan and Koh Phi Phi. Common roles include reservations, front office, food and beverage, housekeeping, spa, diving, sales and guest relations. Thai workplace culture values politeness, respect for hierarchy, cooperation and a calm service style. Island life is relaxed and scenic, but housing, transport and healthcare can be more limited and seasonal work may be common. Bangkok provides broader career options and better public transport, while Chiang Mai offers a quieter lifestyle and lower living costs. Foreign nationals generally need a Thai employer-sponsored Non-Immigrant B visa and work permit before starting employment; requirements vary by nationality and role. Candidates should confirm sponsorship, salary, service charge, accommodation, insurance and working hours before relocating. A passport valid for at least six months, certified documents and relevant qualifications are commonly required.