Guest Service Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Officer welcomes guests, manages arrivals and departures, responds to requests, provides local information, coordinates with hotel departments, and helps deliver a smooth luxury-hotel experience. Applicants are generally expected to have hospitality, hotel, customer-service, or tourism experience, strong English communication skills, professional presentation, and confidence using reservation or property-management systems. The role requires a warm and helpful manner, attention to detail, problem-solving ability, and discretion when handling guest information. Flexibility to work rotating shifts, weekends, public holidays, and overnight periods is normally required. Experience in a luxury or international hotel is advantageous, while a strong service attitude and willingness to learn are highly valued.

About the employer

Four Seasons Hotels and Resorts is a global luxury hospitality company known for personalised service, high operating standards, and carefully designed properties in major cities and resort destinations. The company places strong emphasis on genuine guest relationships, professional development, teamwork, and attention to detail. Four Seasons employees are commonly expected to anticipate guest needs, protect the brand’s service culture, and work collaboratively across departments. The Four Seasons Hotel Sydney is associated with a premium harbour-side hospitality environment and serves leisure travellers, business guests, groups, and international visitors. Employment may provide experience in luxury accommodation, guest relations, food and beverage, events, and hotel operations. Specific benefits, employment conditions, and career opportunities depend on the position, applicable Australian workplace laws, and the hotel’s current policies.