Core Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Core Agent supports hotel guests and colleagues by handling inquiries, requests, reservations-related communication, telephone calls, messages, and coordination with relevant departments. Candidates should have hospitality or customer-service experience, strong communication skills, professional telephone manners, and excellent attention to detail. Fluency in Japanese and English is generally expected for this Tokyo-based role, while additional languages are advantageous. The successful candidate should be calm under pressure, well organised, discreet, and comfortable working flexible shifts, including weekends and holidays. A warm, service-focused attitude and the ability to anticipate guest needs are essential. Familiarity with hotel systems and luxury-service standards is preferred.

About the employer

Four Seasons Hotels and Resorts is a globally recognised luxury hospitality company operating hotels, resorts, residences, and private retreat properties around the world. The company is known for highly personalised service, elegant surroundings, strong attention to detail, and a people-first workplace culture. Four Seasons Hotel Tokyo at Marunouchi is a boutique luxury property located near Tokyo Station, offering refined accommodation, dining, wellness facilities, and convenient access to the city’s business and cultural attractions. Employees are expected to create thoughtful, memorable experiences while working collaboratively across departments. The company commonly provides structured training, career-development opportunities, employee benefits, and the chance to work within an international hospitality environment. Service excellence, professionalism, discretion, cultural awareness, and genuine care for guests are central to the Four Seasons approach.