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Communications Agent

Australia Four Seasons Sydney AUD 60,000–AUD 72,000 per year, plus superannuation and applicable benefits*
Job Description

The Communications Agent manages hotel telephone communications, handles guest requests, directs calls and supports smooth information flow between guests and departments. The role typically requires previous experience in hotel communications, switchboard, reception or customer service, strong spoken and written English, professional telephone manner and confidence using hotel systems. Knowledge of Opera or similar property-management software is advantageous. The successful candidate is expected to remain calm under pressure, protect guest confidentiality, respond promptly, communicate clearly, maintain a polished appearance and provide warm, personalised service. Flexibility to work rotating shifts, including weekends, evenings and public holidays, is generally required.

Company Info

Four Seasons Hotels and Resorts is a globally recognised luxury hospitality company operating hotels, resorts and private residences across major destinations worldwide. The brand is known for highly personalised service, elegant surroundings and a strong focus on employee development and guest satisfaction. Four Seasons Hotel Sydney is located near Circular Quay, with views of Sydney Harbour, the Opera House and Harbour Bridge. Its operations include luxury accommodation, restaurants and bars, guest services, events and wellness facilities. Employees are generally expected to deliver discreet, thoughtful service while working collaboratively across departments. The company promotes its Golden Rule philosophy—treating others as one would wish to be treated—and offers an international environment with opportunities for training, career progression and mobility across Four Seasons properties.

Destination Guide

Australia offers opportunities in hotels, tourism, restaurants, events, customer service and business services, particularly in Sydney, Melbourne, Brisbane, Perth and resort regions. Workplace culture is generally practical, direct and collaborative, with strong emphasis on punctuality, safety, inclusion and work-life balance. Sydney provides excellent dining, beaches, public transport and cultural attractions, although housing and daily expenses are high. Lifestyle options range from urban living to coastal and outdoor activities. International applicants usually need an appropriate visa, such as an employer-sponsored visa, Working Holiday visa or skilled visa; eligibility depends on nationality, age, occupation and qualifications. Relocating requires planning for accommodation, tax-file registration, banking, health cover and employment checks. Australia is geographically remote, so flights and international travel can be costly, but major cities have diverse communities and established expatriate networks.