The Senior Manager, Delivery & Support leads the planning, delivery, and ongoing support of technology services and business systems. Requirements typically include a bachelor’s degree or equivalent experience, strong program and service-management skills, and substantial experience managing technical teams, vendors, budgets, and enterprise projects. The successful candidate should understand IT operations, incident and change management, performance reporting, and continuous improvement. Carnival expects a collaborative leader who can translate business needs into reliable solutions, manage competing priorities, communicate clearly with senior stakeholders, and maintain high service standards across shoreside and shipboard operations. Experience in the cruise, travel, hospitality, or other complex global environments is beneficial.
Carnival Cruise Line is one of the world’s best-known cruise brands and part of Carnival Corporation & plc, one of the largest leisure travel companies globally. Headquartered in Miami, Florida, Carnival operates a fleet of ships offering affordable vacations to destinations across the Caribbean, Mexico, Alaska, Europe, and other regions. Its business combines marine operations, hospitality, entertainment, food and beverage, retail, technology, and guest services. Carnival’s workforce includes shoreside professionals and thousands of shipboard employees who work together to deliver safe, enjoyable experiences for millions of guests. The company promotes teamwork, operational excellence, inclusion, innovation, and memorable guest service. Corporate technology and support teams play an important role in keeping reservations, onboard systems, communications, guest services, and business operations running effectively across the fleet and shoreside organization.
Working on a cruise ship offers opportunities in hospitality, guest services, culinary operations, entertainment, marine work, technology, retail, housekeeping, and safety. The culture is international, fast-paced, and highly team-oriented, with colleagues from many countries and long working days during contracts. Employees usually live onboard in shared cabins, receive meals, medical support, and access to crew facilities, while spending time in ports when schedules allow. Pay, accommodation, and benefits depend on the role, experience, and contract. Visa requirements vary by nationality, ship itinerary, and embarkation port; crew members commonly need a passport, seaman’s documents, medical clearance, and visas such as a U.S. C-1/D when joining through the United States. Relocation is generally to the assigned embarkation port rather than a permanent island move. Candidates should confirm travel, visa, contract, and repatriation arrangements directly with Carnival.
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