The PALS and Complaints Assistant supports patients, relatives and staff by responding to enquiries, recording concerns, arranging follow-up and helping resolve issues promptly and sensitively. The role requires strong administration, communication and organisational skills, confidence using computer systems, attention to detail, discretion and the ability to handle confidential or emotionally difficult information. Experience in customer service, healthcare administration or complaints handling is valuable. The successful candidate is expected to be empathetic, calm, professional and non-judgemental, while maintaining accurate records and meeting deadlines. They should work effectively with clinical and non-clinical teams, understand the importance of patient confidentiality and equality, and contribute to improving patient experience across the Trust.
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust provides acute hospital and community healthcare services to people across west Norfolk, north-east Cambridgeshire and surrounding areas. Its main site, The Queen Elizabeth Hospital in King's Lynn, offers emergency care, surgery, outpatient services, diagnostics, maternity care and a range of specialist treatments. As an NHS Foundation Trust, it is accountable to patients, local communities and NHS regulators, with a focus on safe, effective and compassionate care. The Trust employs clinical, administrative, technical and support staff across hospital and community settings. Patient experience, listening to feedback and responding constructively to concerns are important parts of its quality and improvement work. Employees generally benefit from NHS terms and conditions, including annual leave, pension membership and access to learning and wellbeing support.
The United Kingdom offers employment opportunities in healthcare, technology, finance, education, engineering, retail and skilled trades. NHS and care roles are widely available, although many administrative positions require existing UK work permission. British culture is diverse and generally values politeness, punctuality, privacy and clear communication. Lifestyle ranges from busy cities to quieter coastal and rural communities; King's Lynn offers relatively affordable living, historic surroundings and rail links to Cambridge and London. Weather is changeable, and public transport is strongest in larger towns and cities. EU and non-EU nationals normally need the appropriate visa or settled status before working. Skilled Worker sponsorship depends on the occupation, salary and employer eligibility, and not every NHS vacancy offers sponsorship. Applicants should check the official GOV.UK requirements, professional registration rules where relevant, accommodation costs, tax, healthcare access and expected relocation expenses before accepting an offer.
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