GP Receptionist

Job Description

The GP Receptionist is the first point of contact for patients and visitors, providing a welcoming, professional and confidential service. Duties typically include answering telephone calls, booking and cancelling appointments, managing patient records, processing requests, signposting patients to appropriate services and supporting the wider practice team. Candidates should have excellent communication and customer-service skills, good IT ability, accuracy and the confidence to deal with sensitive or demanding situations. Previous reception, administration or healthcare experience is desirable, although relevant transferable experience may be considered. The successful candidate is expected to work reliably, maintain confidentiality, follow practice procedures and demonstrate empathy, patience and a commitment to inclusive, patient-centred care.

Company Info

Hope Citadel Healthcare CIC is a not-for-profit social enterprise providing NHS primary care services in Greater Manchester and surrounding communities. The organisation operates GP practices and works with local partners to improve access to healthcare, reduce inequalities and provide safe, compassionate services close to patients’ homes. Its teams commonly include GPs, nurses, healthcare assistants, receptionists, administrators and other clinical and support professionals. As a Community Interest Company, Hope Citadel reinvests its resources into patient care, service development and community benefit rather than distributing profits to shareholders. Employees are expected to work collaboratively, respect diversity and support a positive experience for every patient. A GP Receptionist therefore plays an important role in helping the practice run efficiently while ensuring patients receive clear information, appropriate assistance and a respectful welcome.

Destination Guide

The United Kingdom offers opportunities in healthcare, administration, technology, education, finance, engineering and hospitality. Its culture is diverse, with strong regional identities, historic towns, large multicultural cities and a generally professional, polite working environment. Lifestyle varies from busy urban living in London, Manchester or Birmingham to quieter coastal and rural communities. Public transport is widely available, although costs can be high, and renting accommodation is often the largest expense. Eligible overseas healthcare and support workers should check the latest UK visa rules, as eligibility depends on the occupation, employer sponsorship and salary. A GP receptionist role may not independently qualify for a sponsored visa, so applicants should confirm this directly with the employer and UK government guidance. Relocating usually requires proof of identity, accommodation, finances, immigration status and the right to work. The NHS and local councils provide useful settling-in information.