Band 3 Patient Services Administrator

Job Description

The Band 3 Patient Services Administrator provides efficient administrative support to clinical teams and patients across Birmingham Community Healthcare NHS Foundation Trust. Responsibilities typically include booking and coordinating appointments, maintaining accurate patient records, handling telephone and email enquiries, processing referrals, preparing correspondence, and supporting service reporting. Applicants should have strong communication, organisation and customer-service skills, good attention to detail, and confidence using computer systems such as Microsoft Office and patient administration systems. Experience in an NHS, healthcare or busy administrative environment is desirable. The successful candidate is expected to work professionally, protect confidential information, follow NHS policies, manage competing priorities and demonstrate a compassionate, inclusive approach to patients, families and colleagues.

Company Info

Birmingham Community Healthcare NHS Foundation Trust provides community and specialist healthcare services to people across Birmingham and the wider West Midlands. Its services include community nursing, health visiting, therapy and rehabilitation, dental care, sexual health, children’s services, specialist learning disability support and a range of inpatient and outpatient services. The Trust works closely with hospitals, GPs, local authorities and other partners to help people receive care closer to home and to support healthier communities. As a large NHS employer, it offers opportunities for clinical, administrative, technical and support staff. Employees are expected to uphold NHS values, including compassion, respect, teamwork, improving lives and commitment to quality. The Trust also promotes equality, inclusion, professional development and safe, patient-centred care.

Destination Guide

The United Kingdom offers job opportunities across healthcare, technology, finance, education, engineering, retail and public services, with particularly strong demand in NHS roles. Its culture is diverse and generally values politeness, punctuality, personal privacy and clear communication. Lifestyle varies from lively cities such as Birmingham, London and Manchester to quieter rural areas, with extensive public transport, historic sites and outdoor attractions. Most overseas workers need a visa, commonly the Skilled Worker visa, and must meet eligibility, sponsorship, salary and English-language requirements; NHS roles may qualify under healthcare-related routes depending on the occupation. Before relocating, check current UK government rules, professional registration requirements, accommodation costs, taxation and healthcare arrangements. Birmingham has comparatively varied employment and housing options, but living costs can still be significant. Applicants should secure an eligible job offer and understand employer sponsorship terms before travelling.