Receptionist - Appointment Clerk - CDC

Job Description

The Receptionist–Appointment Clerk will provide a welcoming front-desk service at the Community Diagnostic Centre, manage patient appointments, answer telephone and face-to-face enquiries, update electronic records, and support the smooth flow of clinic activity. Requirements typically include good general education, strong administrative and communication skills, basic IT competence, accurate data entry, and the ability to handle confidential information appropriately. NHS or healthcare reception experience is desirable, although relevant customer-service experience may be accepted. The successful candidate should be organised, calm under pressure, reliable, respectful, and able to work effectively with patients, clinicians, and administrative colleagues while demonstrating the Trust’s values and commitment to inclusive, high-quality patient care.

Company Info

Mid and South Essex NHS Foundation Trust is a large NHS organisation serving communities across Essex, including Basildon, Broomfield, Southend, and surrounding areas. It provides hospital, community, outpatient, diagnostic, and specialist healthcare services to a substantial local population. The Trust operates several hospitals and healthcare sites and employs a broad workforce of clinical, administrative, technical, and support professionals. Community Diagnostic Centres are designed to improve access to scans, tests, and assessments away from traditional hospital settings, helping patients receive timely diagnosis and supporting more efficient services. As an NHS Foundation Trust, Mid and South Essex places emphasis on patient safety, compassionate care, teamwork, equality, professional development, and public accountability. Employees may benefit from NHS terms and conditions, pension arrangements, annual leave, training opportunities, and access to occupational health and wellbeing support.

Destination Guide

The United Kingdom offers extensive opportunities in healthcare, administration, technology, engineering, education, hospitality, and skilled trades. Its culture is diverse and generally values punctuality, privacy, politeness, and professional communication. Lifestyle varies from busy cities such as London, Manchester, and Birmingham to quieter coastal and rural communities. Public transport is widely available, although commuting costs can be high, and housing is usually most expensive in southern England. Most overseas workers need permission to work. The Skilled Worker visa requires an eligible sponsored role, an approved employer, and usually a salary meeting the relevant threshold; some healthcare roles may qualify for the Health and Care Worker route, although administrative positions may not. Applicants should check current Home Office rules, occupation codes, salary requirements, and NHS sponsorship eligibility before relocating. Plan for visa fees, accommodation deposits, transport, National Insurance, and access to healthcare through the immigration process.