The Service Delivery Management Services Leader is expected to lead SAP and technology service delivery for clients in Japan, ensuring reliable operations, strong governance, customer satisfaction, and continuous improvement. Requirements typically include substantial experience in IT service management, SAP environments, managed services, and leading complex client engagements. Familiarity with ITIL practices, service-level agreements, incident and problem management, financial oversight, and performance reporting is important. The candidate should be comfortable managing multicultural teams, collaborating with business and technical stakeholders, and communicating fluently in Japanese and English. Capgemini will expect strategic thinking, commercial awareness, sound leadership, and the ability to identify opportunities that improve service quality and support business growth.
Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It helps organizations modernize their businesses through consulting, cloud services, data and artificial intelligence, software engineering, cybersecurity, engineering services, and managed IT operations. Capgemini works with clients in industries such as financial services, manufacturing, automotive, retail, telecommunications, energy, and the public sector. Its Japanese business supports local and international companies with digital transformation, enterprise platforms, SAP services, and technology outsourcing. The company combines global delivery capabilities with local market expertise and places emphasis on innovation, sustainability, inclusion, and professional development. Employees commonly work in collaborative, international teams and may support large-scale programs involving cloud adoption, ERP modernization, service management, and business process improvement.
Japan offers strong opportunities in technology consulting, SAP, cloud computing, cybersecurity, engineering, finance, healthcare, manufacturing, and tourism. Tokyo has the widest job market and highest salaries, while Osaka, Nagoya, Fukuoka, and Sapporo offer lower living costs and growing business communities. Japanese workplaces generally value punctuality, preparation, respect, teamwork, and careful communication. Daily life is safe, convenient, and supported by excellent public transport, though housing in major cities can be expensive. Japanese language ability is highly beneficial, especially for client-facing roles, although international companies often use English internally. Most foreign professionals need an appropriate work visa, usually sponsored by their employer; common routes include the Engineer/Specialist in Humanities/International Services visa and the Highly Skilled Professional visa. Applicants should arrange housing, health insurance, tax registration, and residence procedures after arrival. Family visas may be available for eligible dependents.
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