Delivery & Go To Market Executive - Digital Customer Experience (DCX)

Role summary

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The role leads delivery and go-to-market activities for Capgemini’s Digital Customer Experience (DCX) business in Australia. Responsibilities typically include shaping customer experience offerings, developing market strategies, identifying and qualifying opportunities, supporting proposals, managing senior client relationships, and coordinating delivery teams across design, technology and consulting. Candidates are expected to bring substantial experience in digital transformation, customer experience, consulting or technology services, along with strong commercial judgment and executive-level communication skills. A successful candidate will understand CX platforms, data, marketing, commerce and service technologies, and will be able to connect business outcomes with practical delivery plans. Leadership, collaboration, sales discipline and a strong record of winning and delivering complex client engagements are essential.

About the employer

Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It helps organisations modernise their technology, improve customer and employee experiences, use data and artificial intelligence, and operate more efficiently. Its services span consulting, digital engineering, cloud, cybersecurity, applications, business process services and managed operations. Capgemini works with major organisations in industries such as financial services, telecommunications, government, retail, manufacturing and healthcare. In Australia, the company supports large public- and private-sector clients through consulting, technology implementation and long-term delivery partnerships. Its Digital Customer Experience practice focuses on designing and delivering connected experiences across websites, commerce, marketing, contact centres and service channels.