The role leads delivery and go-to-market activities for Capgemini’s Digital Customer Experience (DCX) business in Australia. Responsibilities typically include shaping customer experience offerings, developing market strategies, identifying and qualifying opportunities, supporting proposals, managing senior client relationships, and coordinating delivery teams across design, technology and consulting. Candidates are expected to bring substantial experience in digital transformation, customer experience, consulting or technology services, along with strong commercial judgment and executive-level communication skills. A successful candidate will understand CX platforms, data, marketing, commerce and service technologies, and will be able to connect business outcomes with practical delivery plans. Leadership, collaboration, sales discipline and a strong record of winning and delivering complex client engagements are essential.
Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It helps organisations modernise their technology, improve customer and employee experiences, use data and artificial intelligence, and operate more efficiently. Its services span consulting, digital engineering, cloud, cybersecurity, applications, business process services and managed operations. Capgemini works with major organisations in industries such as financial services, telecommunications, government, retail, manufacturing and healthcare. In Australia, the company supports large public- and private-sector clients through consulting, technology implementation and long-term delivery partnerships. Its Digital Customer Experience practice focuses on designing and delivering connected experiences across websites, commerce, marketing, contact centres and service channels.
Australia offers strong opportunities for senior technology, consulting, digital experience, cloud and project leadership professionals, particularly in Sydney, Melbourne, Brisbane, Canberra and Perth. Workplace culture is generally practical, collaborative and relatively informal, with an emphasis on communication, accountability and work-life balance. Lifestyle varies from busy city living to coastal and regional communities, with excellent outdoor activities, diverse food and reliable public services. Housing costs can be high in Sydney and Melbourne, while other cities may offer better value. Skilled professionals commonly use employer-sponsored visas such as the Skills in Demand visa, or pursue skilled independent and state-nominated pathways, depending on occupation, qualifications and points. Candidates should confirm current visa rules, skills assessments, health checks and English-language requirements before relocating. Superannuation, taxation and healthcare arrangements should also be reviewed when comparing offers.
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