The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations, and arrivals and departures. Candidates typically need a hospitality or business qualification, several years of front-office experience, and previous supervisory experience in an upscale hotel or resort. Strong communication, problem-solving, administrative, and leadership skills are expected, together with knowledge of hotel property-management systems. The role requires a professional appearance, flexibility to work shifts, weekends, and public holidays, and a genuine commitment to Shangri-La service standards. The successful candidate should be confident handling guest concerns, coaching colleagues, coordinating with other departments, and maintaining efficient, personalized service during busy periods.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is recognized for warm Asian hospitality, high service standards, destination resorts, and premium urban properties. In the Philippines, Shangri-La operates well-known hotels and resorts in locations including Manila, Cebu, and Boracay. Its properties typically offer accommodation, restaurants, meeting facilities, wellness services, and recreational experiences for business and leisure travelers. Employees work in a multicultural environment with structured operating standards, guest-service training, and opportunities to develop careers across the group. Specific benefits, service-charge policies, accommodation, meals, and career progression vary by property and employment contract.
The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, and Mactan. Resort and hotel jobs often include front office, food and beverage, housekeeping, sales, and guest relations. Filipino culture is welcoming, family-oriented, and strongly influenced by English, Spanish, and Asian traditions. Lifestyle varies from fast-paced urban living to relaxed island communities, with beaches, diving, festivals, and affordable local food widely available. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a work visa; requirements should be confirmed with the employer and Philippine authorities. Relocation planning should include housing, transportation, healthcare, banking, local costs, and weather. Typhoons can affect some regions, while major resort islands may have seasonal tourism fluctuations.
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