The Service Associate – F&B at Shang Palace supports daily restaurant operations, including welcoming guests, taking orders, serving food and beverages, clearing tables, maintaining cleanliness, and processing guest requests. Candidates should have hospitality or restaurant experience, good communication skills, a pleasant and service-oriented personality, and the ability to work efficiently in a fast-paced environment. Knowledge of Chinese cuisine or experience in fine dining is an advantage. The role requires flexibility to work shifts, weekends, and holidays, along with professional grooming, teamwork, attention to detail, and a strong commitment to Shangri-La service standards.
Shangri-La is an internationally recognized luxury hospitality group founded in Asia, operating hotels, resorts, residences, and related businesses across major destinations worldwide. Its properties are known for attentive service, comfortable accommodation, refined dining, and strong connections to local culture. In the Philippines, Shangri-La operates prominent hotels and resorts, including Shangri-La The Fort, Shangri-La Mactan, and other established properties. Shang Palace is the group’s signature Chinese restaurant concept, offering Cantonese cuisine and an upscale dining experience. Employees are generally expected to deliver warm, personalized service while maintaining high standards of professionalism, presentation, teamwork, and guest care. The company also provides career development opportunities across food and beverage, rooms, culinary, administration, and hotel management.
The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, retail, business services, and information technology. Major hospitality markets include Metro Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, and the country offers beaches, diving, food markets, festivals, and outdoor activities. Foreign workers generally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; requirements can vary by nationality and contract. Relocation costs, housing, transport, healthcare, and taxation should be confirmed before accepting an offer. Employees should also prepare for tropical weather, seasonal rains, and occasional typhoons.
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