The Captain leads daily restaurant or outlet operations, coordinates service with the kitchen, assigns duties, welcomes guests, handles requests and complaints, and ensures Shangri-La service standards are consistently met. Candidates typically need previous experience in hotel or fine-dining operations, strong knowledge of food and beverage service, good English communication skills, and the ability to supervise a team during busy periods. Knowledge of Malaysian languages or additional international languages is beneficial. The successful candidate should be polished, attentive, reliable, guest-focused and comfortable working shifts, weekends and public holidays. Training junior colleagues, maintaining hygiene standards, processing bills accurately and supporting smooth outlet opening and closing procedures are also expected.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its welcoming service, elegant hotels and resorts, and strong emphasis on genuine care for guests. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its Malaysian hotels and resorts serve business travellers, holidaymakers, weddings and major events, offering accommodation, restaurants, lounges, meeting facilities and recreational services. Shangri-La places considerable importance on employee development, teamwork, cultural awareness and personalised guest experiences. Working for the company can provide exposure to international hospitality standards, structured training and opportunities to progress through food and beverage or wider hotel operations.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Island jobs are common in hotels, restaurants, diving centres, marine activities and tourism businesses, while major cities provide wider opportunities in banquets, corporate hotels and dining. Malaysian culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions, with diverse food, festivals and languages. Lifestyle costs are generally moderate, although tourist islands can be more expensive and seasonal. Employees usually need an employer-sponsored work permit or Employment Pass; working before approval is not permitted. Employers commonly assist with immigration, accommodation, meals, uniforms and transport, depending on the role. Candidates should confirm benefits, service charge, medical coverage and housing before relocating. English is widely used in hotels, while Malay and other languages can improve employability. Research climate, transport and insurance before moving.
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