Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas and back-of-house spaces meet Shangri-La standards. Requirements typically include several years of hotel housekeeping experience, previous supervisory or managerial responsibility, strong knowledge of cleaning procedures, budgeting, inventory control and health and safety practices. The successful candidate should be organized, service-oriented and comfortable managing multicultural teams. Expectations include maintaining excellent cleanliness scores, controlling departmental costs, coordinating with Front Office and Engineering, training colleagues, responding to guest concerns and ensuring efficient daily operations. A hospitality qualification and experience in a luxury or resort hotel are advantageous.

Company Info

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. The group is known for warm Asian hospitality, personalized service and high standards in accommodation, dining, wellness and events. Its Malaysian properties serve both leisure and business travelers and typically offer extensive facilities, including restaurants, pools, spas, conference venues and landscaped grounds. Shangri-La places strong emphasis on guest satisfaction, colleague development, operational excellence and responsible business practices. Working for the company can provide exposure to international hotel standards, diverse teams and career opportunities across departments and destinations. Benefits and employment conditions vary by property, position and local Malaysian regulations.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and coastal resort areas. Penang and Langkawi are especially attractive for resort professionals, combining international tourism with beaches, heritage sites and a relaxed lifestyle. Malaysian culture is diverse, shaped by Malay, Chinese, Indian and indigenous traditions, with English widely used in hotels. Living costs vary: Kuala Lumpur is generally more expensive, while many resort destinations offer staff accommodation or allowances. Foreign employees normally require an employment pass arranged and sponsored by the employer; approval depends on the role, qualifications and immigration rules. Candidates should confirm accommodation, transport, medical coverage, service charges, meals and relocation support before accepting an offer. Malaysia has tropical weather year-round, so prepare for heat and monsoon seasons. Major airports provide convenient connections to regional destinations.