The Human Resources Manager is expected to lead employee relations, recruitment, onboarding, performance management, training coordination, payroll support, and compliance with Malaysian employment legislation. Candidates should have a degree or diploma in Human Resources, Business Administration, or a related discipline, together with several years of hotel or hospitality HR experience. Strong knowledge of local labour regulations, communication skills, confidentiality, organisation, and practical problem-solving are important. The successful candidate should be approachable, service-minded, culturally aware, and confident supporting both employees and department heads in a busy luxury-hotel environment.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, residences, and other properties across Asia, the Middle East, Europe, North America, and Australia. The group is recognised for warm Asian hospitality, high service standards, thoughtful guest experiences, and strong destination-based resorts. In Malaysia, Shangri-La operates several well-known properties, including city hotels and beach resorts, supported by teams across rooms, food and beverage, wellness, engineering, finance, and human resources. Employees typically work in multicultural environments where professionalism, guest care, teamwork, and staff development are highly valued. A Human Resources Manager supports the hotel's people strategy while helping maintain a positive workplace culture and consistent operational standards.
Malaysia offers hospitality careers in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi and parts of Sabah and Sarawak provide an island lifestyle with beaches, outdoor activities, diverse food, and a slower pace, while Kuala Lumpur offers broader professional opportunities and urban conveniences. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in hotels. Monthly living costs vary considerably by location; resort islands may have fewer housing and shopping choices. Foreign employees generally need an employer-sponsored Employment Pass, and the company normally manages the application and supporting documents. Candidates should confirm accommodation, transport, medical coverage, tax treatment, contract terms, and relocation assistance before accepting an offer.
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