Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and public-area operations, ensuring consistently high standards of cleanliness, hygiene, presentation and guest comfort. Requirements typically include several years of hotel housekeeping experience, including supervisory or departmental leadership responsibility, strong knowledge of room operations, laundry, inventory control and health standards, and good English communication skills. Experience with international luxury hotels and hotel property-management systems is advantageous. The successful candidate is expected to manage teams effectively, prepare schedules and budgets, control costs, coordinate with Front Office and Engineering, handle guest concerns professionally, and maintain Shangri-La’s service standards. Flexibility, attention to detail, cultural awareness and the ability to work shifts, weekends and public holidays are essential.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for its warm Asian hospitality, premium accommodation, extensive food and beverage facilities, and emphasis on personalised guest service. Shangri-La properties commonly provide career opportunities in rooms division, culinary operations, engineering, wellness, finance and management. In Malaysia, the group has operated well-known city and resort properties, serving both international travellers and local guests. Employees may receive benefits such as staff accommodation or allowances, meals, training, medical coverage, service incentives and preferential rates, although packages differ by property and position. The company generally seeks candidates who demonstrate professionalism, teamwork, cultural sensitivity and a strong commitment to guest satisfaction.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Tioman and other resort destinations. Island-based roles are concentrated in hotels, restaurants, diving, watersports, housekeeping, guest services and wellness, while larger cities provide broader opportunities in corporate and luxury hospitality. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in tourism. Lifestyle varies from busy urban living to relaxed beach communities; costs are generally moderate, though island accommodation can be seasonal and limited. Foreign employees normally need an employer-sponsored Employment Pass, and should not begin work before approval. Employers usually handle much of the application process, while candidates need a valid passport, qualifications and medical or background documents when requested. Research transport, accommodation, insurance, tax obligations and local weather before relocating.