The Club Ambassador welcomes and assists guests in the hotel’s club lounge, manages check-ins and check-outs, explains facilities and benefits, handles enquiries, coordinates special arrangements, and maintains high service standards. Candidates typically need hotel or guest-relations experience, strong communication skills, a professional appearance, and a customer-focused attitude. Fluency in English is expected; Cantonese and Mandarin are highly advantageous in Hong Kong. The role requires flexibility for shifts, weekends and public holidays, excellent attention to detail, confidence handling VIP guests, and the ability to work effectively with other departments.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is known for refined service, Asian-inspired hospitality and strong attention to guest care. Its Hong Kong properties serve business travellers, leisure guests, families and high-profile visitors, offering accommodation, restaurants, event facilities, club lounges and wellness services. Shangri-La generally places emphasis on warmth, professionalism, teamwork and personalised experiences. Employees may benefit from structured training, international exposure, staff privileges and opportunities to progress within the wider hotel group. Working for the company can provide valuable experience in luxury hotel operations, particularly in guest relations, front office service and VIP hospitality.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services. Its culture combines Cantonese traditions, international influences, festivals, excellent food and a fast-paced urban lifestyle. The city is highly connected by MTR, buses, ferries and affordable regional flights, while beaches, hiking trails and outlying islands provide an easy escape from the city. Housing is expensive, especially on Hong Kong Island and in Kowloon, so many employees share apartments or live in the New Territories. Overseas workers normally require an employment visa sponsored by their employer and must meet relevant qualification and salary requirements; dependants may usually apply for dependant visas. New arrivals should arrange accommodation, a Hong Kong Identity Card, banking and medical coverage. Cantonese is useful locally, while English is widely used in business and hotels.
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