Service Manager - F&B (GSM)

Job Description

The Service Manager – F&B is responsible for overseeing daily food and beverage service, maintaining high hospitality standards, supervising service teams, managing guest concerns, and supporting smooth restaurant or banquet operations. Candidates would typically need a diploma or degree in Hospitality, Hotel Management, or a related field, together with several years of food and beverage experience, preferably in an international luxury hotel. Strong leadership, communication, problem-solving, and customer-service skills are expected. The role may require flexible shifts, weekends, and public holidays. Shangri-La would likely expect a hands-on manager who can coach employees, control service quality, follow health and safety procedures, and contribute to revenue and guest-satisfaction targets.

Company Info

Shangri-La Group is a major international luxury-hospitality company founded in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other global destinations under brands including Shangri-La, JEN, Kerry Hotels, and Traders. Its properties are known for attentive service, comfortable accommodation, extensive dining facilities, and resort experiences. In Malaysia, Shangri-La has operated well-established hotels and resorts in locations such as Kuala Lumpur, Penang, and Kota Kinabalu. The company places strong emphasis on guest satisfaction, service culture, employee development, operational standards, and responsible business practices. Food and beverage roles can offer exposure to upscale restaurants, banqueting, conferences, and international hotel procedures, with career progression often available across departments and properties.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, healthcare, and logistics. Island-based hospitality work is common in Langkawi, Penang, Pangkor, Tioman, and parts of Sabah, while Kuala Lumpur provides broader corporate and hotel employment. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in tourism and business. Lifestyle varies from busy city living to relaxed beach communities, with generally affordable food and transport, although accommodation in resort areas can be seasonal or expensive. Foreign employees normally need an employer-sponsored employment pass, and the employer must complete the relevant immigration process before work begins. Candidates should confirm contract terms, accommodation, medical coverage, taxes, working hours, and service-charge policies. Malaysia’s tropical climate, islands, beaches, and diverse cuisine make it attractive for hospitality professionals, but relocation planning should include insurance, banking, and local transport.